Returns & Refunds

Returns & Refunds Policy

Last updated: 17/05/2025

At The BYE Co., we hope you love your products — but if something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible:

• Items must be unused and in original packaging
• Return must be initiated within 14 days of receiving your order
• Customers are responsible for return shipping costs

We recommend using a tracked delivery service, as we cannot issue refunds for lost parcels.

How to Request a Return

Please email us at info@thebyeco.co.uk with your order number and reason for return.

We will provide full return instructions. Do not return items to the address in our website footer — it is not our return facility.

Refunds

Once we receive and inspect your return, we’ll notify you via email.

If approved, a refund will be processed to your original payment method within 14 working days.

Exchanges

We do not currently offer exchanges. If you would like a different item, please request a return and place a new order.

Non-Returnable Items

For hygiene reasons, we do not accept returns on:

• Opened or used eye care products
• Wipes, sprays or mist once opened