FAQs
Frequently asked questions
What is BYE STYE?
A gentle hypochlorous cleansing mist for your eyelids, lashes, face and skin. Created by a UK optometrist and made in the UK.
What is hypochlorous acid?
A gentle molecule your body makes naturally. Ours is made in the UK by passing an electric current through water and salt. Ingredients: Aqua, Sodium Chloride, Hypochlorous Acid.
How do I use it?
Close your eyes and mist onto your eyelids, face or skin (or onto a cotton pad). Gently wipe away with a cotton pad or clean face towel. Use up to 4 times a day.
Can I use it with contact lenses?
Please remove your contact lenses before use.
Is it suitable for sensitive skin?
It's hypoallergenic, alcohol-free, fragrance-free and preservative-free, and suitable for all skin types. If irritation occurs, stop using it.
Is it just for summer?
No. Your eyelids don't take the winter off. Lid cleansing is a daily habit all year round, like brushing your teeth. Prefer no cold mist in winter? Spray it onto a cotton pad first.
How long does it last?
18 months unopened. Use within 6 months of opening. The batch number and use-before date are on the base of the bottle. Store between 5 and 25°C, away from direct sunlight.
Is BYE STYE a medicine?
No. It's a cosmetic cleansing mist for everyday lid and skin hygiene. If your eye is sore, red or painful, or your vision changes, see an optometrist in person.
How much is delivery?
UK delivery is £1.99, or free on orders of £15 or more. See Shipping & Delivery.
Can I return my order?
Unopened items can be returned within 14 days. See our Returns & Refunds page.
I run a practice. Can I stock it?
Yes. See our trade page to order a box of 12 or request our price list.
BYE STYE is a cosmetic product and is not intended to treat any eye condition. If you have an eye problem, see your optometrist.