FAQs
Frequently Asked Questions
Are your products safe for sensitive eyes and skin?
Yes. All BYE Co. products are formulated with gentle, non-irritating ingredients — ideal for delicate eyes and sensitive skin. We avoid harsh chemicals commonly found in mainstream skincare.
Can I use BYE DRY EYE with contact lenses?
Yes — BYE DRY EYE is preservative-free and safe for use with contact lenses. You can apply before lens insertion or after removal as part of your routine.
What is hypochlorous acid?
Hypochlorous acid (HOCl) is a naturally occurring compound made by white blood cells to help fight bacteria. It’s used in BYE STYE for its soothing, antibacterial properties — perfect for irritated or blemish-prone areas.
How long does BYE STYE last after opening?
Each bottle is marked with a 6-month "period after opening" symbol. We recommend using within this timeframe for maximum freshness and effectiveness.
Are your products vegan or cruelty-free?
Yes — all BYE Co. products are cruelty-free and not tested on animals. We’re committed to using clean, ethical ingredients where possible.
How do I use BYE BLEPH wipes properly?
Gently wipe across closed eyelids and lash line, using a fresh sachet for each eye. No rinsing needed. Use daily or as recommended by your eye care professional.
Do you ship internationally?
Yes. Shipping rates are calculated at checkout. International delivery times may vary depending on your location and customs processing.
What if I’m not happy with my product?
We want you to love your order. If there’s an issue, visit our Returns Policy or email us at info@thebyeco.co.uk — we’re here to help.